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Q:
What refueling options do I have?
A: Several:
Option
One:
Pay in advance for the fuel and bring the car back empty.
We will fill the car at or sometimes below the current retail
pump price. Regardless of how much fuel is left in the tank,
credits will not be given for unused gas.
Option
Two:
If you aren't sure how far you'll be driving, but plan to
stop for gas, don't pay us in advance for gas and bring
the car back full to avoid any refueling service charge.
Option
Three:
If you won't be using a full tank, and don't have time to
stop for gas, pay us only for the gas you use, based on
the renting location's per-gallon refueling service charge.
Our customer service representatives can tell you what the
renting location's refueling service charge is when you
pick up the car.
Return to Questions
Q:
Why do I have to return my car at a set time?
A: Many rates, like weekend specials, are only available
during certain time periods. Returning the car after or
even before the designated time might affect the rate quoted.
Returning the car by the agreed-upon time also helps ensure
that all other customers will have their reserved car available
upon their arrival.
Return to Questions
Q:
If I pick up a car on Tuesday at noon and return it Wednesday
at 4 p.m., will I be charged for one day or two?
A: Most car rental rates are based on a 24-hour clock. So
in this case, you'd be charged for three extra hours or
one additional day, whichever is less. In addition, the
charges for optional waivers, optional insurance and surcharges
are applied on a 24-hour basis.
Return to Questions
Q:
If I want to pick up a car at one location and drop it off
at another, does it cost more?
A: Car rental companies may charge renters an extra drop-off
fee for cars picked up at one location and returned to another,
and sometimes impose a fee for additional mileage. Customers
interested in a one-way rental should specifically ask if
there are any drop-off fees or charges for additional mileage
and what locations are authorized for such rental car returns.
Return to Questions
We
have developed the One Way program to offer renters an all-inclusive
rate for daily or weekly rentals. One Way eliminates additional
drop-off or mileage fees for renters who pick up a car at
one location and return it to another participating One
Way location.
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